We believe in providing our customers with the highest quality product and want our customers to be 100% satisfied with their purchase. If you are not completely satisfied, you can return your item(s) within 30 days of the original purchase date for an exchange or refund if the item(s) are unworn.
After 30 days, any unworn, undamaged merchandise can be returned for a 15% restocking fee or exchanged at no charge but the customer will be responsible for all shipping charges to and from Gator Waders. Discontinued products will not be accepted and returns will not be accepted on any item 60 days beyond the original purchase date. No Exceptions.
If you wish to return your merchandise for a refund, please click the "RETURN FORM" button below to initiate your return. Once you have completed this form, you will be provided with an RA# (Return Authorization Number).
You may ship your items back using the carrier of your choice. We recommend using a service with tracking capabilities. Please make sure that your return is shipped to:
Tyler, Tx 75701
Once we receive your return, we will process it and issue a refund for your original purchase price (less the cost of shipping) to your original form of payment. Refunds are generally processed within 2 business days from the day we receive your package.
**FREE GIFT PROMOTIONS**
If you received a "Free Gift" during one of our promotions but decide to return your merchandise, you will be required to return the "Free Gift" as well. If the merchandise is returned without the "Free Gift", the cost will be deducted from your refund at full retail price. NO EXCEPTIONS.
>> PLEASE NOTE: All return shipping to Gator Waders is the sole responsibility of the customer.
Need a different size or color? No problem! When it comes to exchanges, we understand that sometimes, time is of the essence. The quickest way to exchange your product(s) would be to place an order for your new merchandise so that we can get your item(s) out to you right away. In the meantime, you can complete the return steps above and send in your original order using the carrier of your choice.
Once we receive your return, we will process it and issue a refund for your original purchase price to your original form of payment. Refunds are generally processed within 2 business days from the day we receive your package.
If you do not wish to have two charges pending during your exchange, simply complete the return steps above and note what you would like to exchange for in the "Notes" section of the return form. You will then ship your original items to us using the carrier of your choice. Once we receive your items, we will process your exchange within 2 business days and ship your new item(s) out at no additional charge (Lower 48 states only).
>> PLEASE NOTE: Only ONE free exchange per order. All shipping charges to and from Gator Waders following the first exchange is the sole responsibility of the customer.
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